Technique

Parature Releases Free White Paper on Strategies for Dealing with Difficult Customers

White Paper Explores the Latest Techniques and Skills for Managing Challenging Customer Interactions Parature, the global leader in on-demand customer service software, announced today the release of a free white paper offering customer service and support professionals insight into appropriate skills and techniques for managing challenging customer interactions. The white paper entitled “What to Say …

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Joy in the Water

Having a camera that can shoot underwater adds all sorts of photo possibilities. Last summer we took an Olympus u725SW with us on holiday. Beaches are not a particularly friendly place for you dSLR. Blowing sand and spray on ocean beaches are not too compatible with delicate cameras and immersion in water is never a …

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